These Terms of Service (“Terms”) govern your access and use of the Haulro mobile application, website, and related services (“Services”). By creating an account, accessing, or using the Services, you agree to these Terms, which form a binding legal agreement between you and Haulro Technologies Inc. (“Haulro,” “we,” “our,” or “us”). If you do not agree, you must not use the Services.
1. Nature of Services
- Haulro provides a technology platform to connect individuals seeking moving and transportation assistance (“Customers”) with independent third-party drivers and movers (“Service Providers”).
- Haulro does not provide moving or transportation services and does not employ Service Providers.
- All Service Providers are independent contractors who choose when and where to offer services.
1A. Platform Disclaimer
- Haulro is a technology platform only.
- Haulro does not provide, perform, or control moving, hauling, or transportation services.
- All services are provided directly by independent Service Providers who use the Haulro platform to offer their services.
- Service Providers are not employees, agents, partners, or representatives of Haulro. They are independent contractors responsible for their own actions, vehicles, equipment, insurance, and compliance with applicable laws.
- Haulro does not guarantee the safety, quality, reliability, or legality of services provided by Service Providers.
- By using the Services, you acknowledge and agree that:
- Any moving or hauling services are solely between you and the Service Provider.
- Haulro is not responsible for damages, losses, theft, personal injury, or disputes arising out of services performed by Service Providers.
- You use the Haulro platform at your own risk.
2. Eligibility
- You must be at least 18 years old to create an account.
- You agree to provide accurate information and keep your account details (including payment information) up to date.
- You are responsible for maintaining the security of your account.
3. Use of Services
- Services may only be used for lawful purposes. Customers may not request transport of illegal, hazardous, or prohibited items.
- You agree not to misuse the platform, attempt unauthorized access, or interfere with operations.
No Passenger Transport
- Customers are not permitted to ride in Service Providers’ vehicles during any move or transport arranged through Haulro.
- Haulro does not provide passenger transportation services and Service Providers are not licensed or insured to carry passengers.
- If a Customer chooses to ride in a Service Provider’s vehicle despite this prohibition, they do so at their own risk, and Haulro will not be liable for any injury, loss, or damages arising from such conduct.
4. Payments
- Charges for services are displayed before booking and are facilitated through Haulro’s payment processor (e.g., Stripe).
- Payment is collected by Haulro on behalf of the Service Provider. This is considered the same as payment made directly to the Service Provider.
- Charges are final and non-refundable, except as determined by Haulro at its discretion.
- Cancellation fees may apply (see Cancellation Policy in the app).
- Tips to Service Providers are optional.
5. Damages and Claims
- Haulro is not responsible for damage, loss, or injury related to services performed by Service Providers.
- Any claims must be submitted through Haulro’s support channels, and Haulro may assist in facilitating communication between Customer and Service Provider but is not obligated to resolve disputes.
6. Promotions
- Promotional codes or discounts may be offered at Haulro’s discretion.
- They may be revoked, limited, or cancelled at any time.
- Promo codes have no cash value and cannot be transferred.
7. User Content
- You may provide feedback, reviews, or other content (“User Content”).
- By submitting User Content, you grant Haulro a royalty-free, worldwide license to use, reproduce, and display it for business purposes.
- You agree not to post unlawful, defamatory, or offensive content.
8. Independent Contractors
- Service Providers are not employees, agents, or representatives of Haulro.
- Haulro does not guarantee their quality, safety, or availability.
- You assume all risks associated with engaging a Service Provider.
9. Limitation of Liability
To the maximum extent permitted by Canadian law:
- Haulro is not liable for indirect, incidental, or consequential damages (including lost profits, property damage, or personal injury).
- Haulro’s total liability to you for any claim shall not exceed CAD $500.
- Nothing in these Terms limits consumer rights that cannot be waived under applicable Canadian consumer protection laws.
10. Indemnity
You agree to indemnify and hold harmless Haulro, its directors, employees, and agents from claims, damages, and expenses arising out of:
- your use of the Services;
- your breach of these Terms; or
- your interactions with Service Providers.
11. Dispute Resolution
- These Terms are governed by the laws of the Province of Ontario, Canada.
- Any disputes must first be addressed through Haulro’s customer support.
- If unresolved, disputes shall be submitted to binding arbitration under the Arbitration Act (Ontario), unless consumer protection law requires otherwise.
- You waive the right to participate in class actions against Haulro.
12. Termination
- Haulro may suspend or terminate your access at any time for violation of these Terms, unlawful conduct, or misuse of the Services.
- You may delete your account at any time.
13. General
- Haulro may update these Terms from time to time. Continued use of the Services means you accept the updated Terms.
- Notices may be sent by email, in-app notification, or posting on our website.
- If any part of these Terms is invalid, the remaining provisions continue in full force.
- You may not assign your rights under these Terms without Haulro’s consent. Haulro may assign them without restriction.